4.1 Scope

This Shipping and Delivery Policy applies to orders placed through the Mango Dairy Platform, customer care, subscription plans, or any other official ordering channel operated by Mango Dairy.

4.2 Serviceable Locations

We deliver only to selected serviceable areas. Serviceability may depend on your pin code, building, society, delivery route, product type, order quantity, and operational capacity. We may refuse, cancel, reschedule, or modify an order if the delivery location is outside our service area or cannot be safely or practically serviced.

4.3 Delivery Timelines

Estimated delivery windows will be shown on the Platform or communicated at the time of order. Delivery timelines may vary depending on product availability, route schedules, subscription frequency, weather, traffic, local restrictions, payment status, or operational constraints. For daily milk and subscription deliveries, delivery may occur during early morning or another fixed route window applicable to your area.

4.4 Delivery Charges

Delivery charges, handling charges, packaging charges, minimum order values, or subscription delivery fees may apply. These charges will be shown before checkout or communicated at the time of subscription. Delivery charges may vary based on location, order value, product type, subscription plan, or promotional offer.

4.5 Delivery Instructions

You must provide complete and accurate delivery information, including name, mobile number, flat/house number, society/building name, street, landmark, pin code, and any delivery instructions. If you request delivery at a milk box, doorstep, security gate, reception, society counter, or another designated location, the order may be marked delivered once placed at that location or handed over as instructed.

4.6 Customer Availability

For orders requiring handover, you or an authorized person should be available at the delivery location during the expected delivery window. If no one is available, we may attempt to contact you, leave the order at the agreed location, reschedule delivery, or cancel the order depending on the product type and delivery feasibility. Because dairy products are perishable, failed delivery due to customer unavailability, incorrect address, inaccessible premises, phone unreachability, or refusal to accept delivery may not qualify for refund.

4.7 Contactless and Society Deliveries

Where contactless delivery or society-level delivery is requested or operationally required, our delivery partner may leave the order at the designated location. Risk of loss, theft, spoilage, or temperature exposure after successful delivery will pass to the customer once the product is delivered at the agreed point.

4.8 Delays

We will make reasonable efforts to deliver within the estimated window. However, delays may occur due to weather, traffic, vehicle issues, route disruption, stock issues, payment issues, local restrictions, festivals, strikes, force majeure events, or other circumstances beyond reasonable control. If a delay materially affects product quality, safety, or usability, we may offer replacement, refund, or other resolution in accordance with our Return, Cancellation and Refund Policy.

4.9 Product Condition at Delivery

Products should be checked at delivery where practical. If the product is damaged, leaking, spoiled, expired, incorrect, missing, or otherwise not in conformity with the confirmed order, you should contact customer care within the time limits stated in our Return, Cancellation and Refund Policy.

4.10 Shelf Life and Cold Chain

Dairy products may have short shelf life and may require refrigeration immediately after delivery. You are responsible for promptly collecting, refrigerating, and consuming the products as per label instructions.

4.11 Bulk, B2B, and Institutional Orders

Bulk, B2B, corporate, event, retail, or institutional orders may be subject to separate delivery timelines, minimum quantities, advance payment terms, cancellation rules, and logistics charges. Such terms will be communicated separately and may override this Policy to the extent specifically agreed.

4.12 Contact

For delivery support, contact Customer Care at mangodairies2026@gmail.com. Working hours: Monday to Friday – 9:00 AM to 6:00 PM .